:root{--navy:#153d58;--navy-dark:#0f3148;--blue:#247aa3;--blue-soft:#e8f3f8;--green:#2f8d68;--amber:#d4932e;--red:#ca4d4d;--ink:#20323e;--muted:#74848e;--line:#dfe7eb;--bg:#f4f7f8;--white:#fff;--shadow:0 12px 36px rgba(27,62,80,.08)}
*{box-sizing:border-box}body{margin:0;color:var(--ink);background:var(--bg);font-family:"Segoe UI",Arial,sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}.toast{position:fixed;z-index:1000;right:24px;top:24px;max-width:380px;padding:14px 18px;color:#fff;background:var(--navy);border-radius:10px;box-shadow:var(--shadow);opacity:0;transform:translateY(-12px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}.toast.error{background:var(--red)}
.login-screen{min-height:100vh;background:linear-gradient(135deg,var(--navy-dark) 0 48%,#edf4f6 48%)}.login-brand{height:90px;padding:0 5vw;display:flex;align-items:center;gap:13px;color:#fff}.brand-mark{width:48px;height:48px;display:grid;place-items:center;border:2px solid currentColor;border-radius:14px;font-size:24px;font-weight:800}.brand-mark.small{width:40px;height:40px;font-size:20px}.login-brand strong,.brand strong{display:block;font-size:20px}.login-brand span,.brand span{display:block;margin-top:3px;font-size:11px;opacity:.72}.login-panel{min-height:calc(100vh - 90px);padding:5vh 8vw 9vh;display:grid;grid-template-columns:1fr minmax(380px,500px);gap:10vw;align-items:center}.login-copy{color:#fff;max-width:650px}.eyebrow{display:block;margin-bottom:12px;color:var(--blue);font-size:11px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.login-copy .eyebrow{color:#8bc1d8}.login-copy h1{margin:0;font-size:clamp(42px,5.6vw,82px);line-height:1.03;letter-spacing:-.045em}.login-copy p{max-width:520px;margin:28px 0;color:#c8d8e0;font-size:18px;line-height:1.65}.pilot-note{display:flex;align-items:center;gap:10px;font-size:13px}.pilot-note span{width:9px;height:9px;border-radius:50%;background:#61d69b;box-shadow:0 0 0 6px rgba(97,214,155,.13)}.login-card{padding:42px;background:#fff;border-radius:20px;box-shadow:0 28px 70px rgba(8,36,52,.18)}.login-icon{width:46px;height:46px;display:grid;place-items:center;color:#fff;background:var(--green);border-radius:14px;font-size:28px;font-weight:300}.login-card h2{margin:26px 0 6px;font-size:28px}.login-card>p{margin:0 0 28px;color:var(--muted)}label{display:block;color:#52636d;font-size:12px;font-weight:700}input,select,textarea{width:100%;margin-top:8px;padding:13px 14px;color:var(--ink);background:#fff;border:1px solid #d4dee3;border-radius:9px;outline:none;transition:.2s}input:focus,select:focus,textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(36,122,163,.1)}.login-card label+label{margin-top:17px}.button{padding:12px 18px;border:1px solid transparent;border-radius:9px;font-weight:700}.button.primary{color:#fff;background:var(--blue)}.button.primary:hover{background:#1c6b90}.button.secondary{color:var(--navy);background:#fff;border-color:#ccd9df}.button.light{color:var(--navy);background:#fff}.button.wide{width:100%;margin-top:24px;display:flex;justify-content:space-between}.button:disabled{opacity:.55;cursor:not-allowed}.demo-access{margin-top:24px;padding:14px;background:#f3f7f8;border-radius:9px;color:var(--muted);font-size:11px;line-height:1.7}.demo-access strong,.demo-access span{display:block}.demo-access strong{color:var(--ink)}
.app{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;z-index:20;width:246px;padding:25px 18px;display:flex;flex-direction:column;color:#dce9ee;background:var(--navy-dark)}.brand{padding:0 10px 28px;display:flex;align-items:center;gap:12px;color:#fff;border-bottom:1px solid rgba(255,255,255,.1)}.sidebar nav{padding-top:24px;display:grid;gap:5px}.sidebar nav button{width:100%;padding:12px 13px;display:flex;align-items:center;gap:12px;color:#bdd0da;background:transparent;border:0;border-radius:9px;text-align:left}.sidebar nav button span{width:23px;font-size:18px;text-align:center}.sidebar nav button b{margin-left:auto;padding:2px 7px;color:#fff;background:rgba(255,255,255,.12);border-radius:10px;font-size:10px}.sidebar nav button:hover,.sidebar nav button.active{color:#fff;background:rgba(66,154,194,.22)}.sidebar-foot{margin-top:auto;padding:18px 10px 0;border-top:1px solid rgba(255,255,255,.1)}.status-line{display:flex;align-items:center;gap:9px;font-size:11px}.status-line i{width:8px;height:8px;background:#61d69b;border-radius:50%}.logout{margin-top:15px;padding:0;color:#91aab6;background:none;border:0;font-size:11px}.main{min-height:100vh;margin-left:246px}.topbar{height:84px;padding:0 40px;display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--line)}.topbar>div:first-of-type span{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.08em}.topbar>div:first-of-type strong{display:block;margin-top:4px;font-size:19px}.profile{display:flex;align-items:center;gap:12px;text-align:right}.profile strong,.profile span{display:block}.profile strong{font-size:13px}.profile span{margin-top:3px;color:var(--muted);font-size:10px}.avatar{width:40px;height:40px;display:grid;place-items:center;color:#fff;background:var(--blue);border-radius:12px;font-weight:800}.menu-toggle{display:none}.page{display:none;padding:34px 40px 54px}.page.active{display:block}.welcome{min-height:215px;padding:38px 42px;display:flex;align-items:center;justify-content:space-between;color:#fff;background:linear-gradient(120deg,var(--navy) 0 58%,#1d5f7d);border-radius:15px;overflow:hidden;position:relative}.welcome:after{content:"+";position:absolute;right:14%;top:-95px;color:rgba(255,255,255,.06);font-size:300px;font-weight:200}.welcome>div,.welcome button{position:relative;z-index:1}.welcome .eyebrow{color:#8bc1d8}.welcome h1{margin:0;font-size:34px}.welcome p{margin:12px 0 0;color:#c9dce5}.metrics{margin:20px 0;display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.metrics article{padding:20px;display:flex;align-items:center;gap:14px;background:#fff;border:1px solid var(--line);border-radius:12px}.metric-icon{width:44px;height:44px;display:grid;place-items:center;border-radius:11px;font-size:20px}.metric-icon.blue{color:var(--blue);background:var(--blue-soft)}.metric-icon.amber{color:var(--amber);background:#fff4df}.metric-icon.green{color:var(--green);background:#e9f6ef}.metric-icon.red{color:var(--red);background:#fdecec}.metrics small,.metrics strong{display:block}.metrics small{color:var(--muted);font-size:11px}.metrics strong{margin-top:3px;font-size:26px}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(290px,.8fr);gap:20px}.card{background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:0 4px 16px rgba(27,62,80,.03)}.recent-card,.quick-card{padding:25px}.card-head{display:flex;justify-content:space-between;align-items:flex-start}.card h2,.page-heading h1{margin:0;letter-spacing:-.025em}.card h2{font-size:21px}.text-button,.back-button{padding:0;color:var(--blue);background:none;border:0;font-weight:700;font-size:12px}.ticket-list{margin-top:18px}.ticket-row{padding:15px 2px;display:grid;grid-template-columns:48px 1fr auto;gap:12px;align-items:center;border-top:1px solid #edf1f3;cursor:pointer}.ticket-id{width:42px;height:42px;display:grid;place-items:center;color:var(--blue);background:var(--blue-soft);border-radius:9px;font-size:11px;font-weight:800}.ticket-row strong,.ticket-row small{display:block}.ticket-row strong{font-size:13px}.ticket-row small{margin-top:5px;color:var(--muted);font-size:10px}.badge{display:inline-flex;padding:5px 9px;border-radius:12px;font-size:9px;font-weight:800;white-space:nowrap}.badge.new{color:#23729a;background:#e5f2f8}.badge.accepted,.badge.in_progress{color:#a56d19;background:#fff1d9}.badge.waiting{color:#835ca3;background:#f2eafb}.badge.done{color:#287957;background:#e5f4ec}.badge.closed{color:#66747c;background:#edf1f3}.quick-card>button{width:100%;padding:16px 0;display:grid;grid-template-columns:39px 1fr auto;gap:12px;align-items:center;background:none;border:0;border-top:1px solid #edf1f3;text-align:left}.quick-card>h2{margin-bottom:13px}.quick-icon{width:36px;height:36px;display:grid;place-items:center;color:var(--blue);background:var(--blue-soft);border-radius:9px;font-style:normal}.quick-card strong,.quick-card small{display:block}.quick-card strong{font-size:12px}.quick-card small{margin-top:4px;color:var(--muted);font-size:10px}.quick-card b{color:#9dadb4;font-size:22px}.page-heading{margin:5px 0 25px}.page-heading h1{font-size:32px}.page-heading p{margin:8px 0 0;color:var(--muted)}.page-heading.split{display:flex;justify-content:space-between;align-items:flex-end}.form-card{padding:28px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-grid.three{grid-template-columns:repeat(3,1fr)}.form-card>label{margin-top:22px}.upload{margin-top:22px!important;padding:24px;display:grid;place-items:center;border:1px dashed #b8c8d0;border-radius:11px;cursor:pointer}.upload input{display:none}.upload-icon{font-size:24px;color:var(--blue)}.upload strong{margin:5px 0;color:var(--ink)}.upload small{color:var(--muted)}.form-actions{margin-top:24px;display:flex;justify-content:flex-end;gap:10px}.table-card{overflow:hidden}.toolbar{padding:18px;display:flex;gap:12px;border-bottom:1px solid var(--line)}.toolbar input{max-width:360px}.toolbar input,.toolbar select{margin:0}.data-table{width:100%;border-collapse:collapse}.data-table th{padding:12px 18px;color:var(--muted);background:#f8fafb;font-size:10px;text-align:left;text-transform:uppercase;letter-spacing:.05em}.data-table td{padding:15px 18px;border-top:1px solid #edf1f3;font-size:12px}.data-table tr.clickable:hover{background:#f8fbfc;cursor:pointer}.empty{padding:44px 20px;color:var(--muted);text-align:center}.back-button{margin-bottom:20px}.detail-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(260px,.7fr);gap:20px}.detail-main,.detail-side{padding:26px}.detail-main h1{margin:5px 0 10px;font-size:27px}.ticket-meta{display:flex;gap:14px;color:var(--muted);font-size:11px}.description{margin:25px 0;padding:20px;background:#f7fafb;border-radius:10px;white-space:pre-wrap;line-height:1.65}.messages{margin-top:26px}.message{margin:12px 0;padding:14px 16px;background:#f1f6f8;border-radius:10px}.message.admin{background:#e8f3f8}.message-head{display:flex;justify-content:space-between;margin-bottom:7px;font-size:10px}.message-head span{color:var(--muted)}.message p{margin:0;white-space:pre-wrap;font-size:12px;line-height:1.5}.message-form{display:flex;gap:10px;margin-top:16px}.message-form input{margin:0}.detail-side dl{margin:18px 0}.detail-side dt{margin-top:14px;color:var(--muted);font-size:10px}.detail-side dd{margin:4px 0 0;font-size:13px}.detail-side select{margin-top:7px}.diagnostic-grid,.program-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px}.diagnostic{padding:28px}.diag-icon{width:48px;height:48px;display:grid;place-items:center;color:var(--blue);background:var(--blue-soft);border-radius:12px;font-size:24px}.diagnostic h2{margin-top:20px}.diagnostic p{color:var(--muted);line-height:1.55}.diag-result{margin:20px 0;padding:13px;border-radius:8px;font-size:12px;font-weight:700}.diag-result.neutral{color:#687a84;background:#eef2f4}.diag-result.ok{color:var(--green);background:#e8f6ef}.diag-result.error{color:var(--red);background:#fdecec}.diagnostic-note{margin-top:20px;padding:22px}.diagnostic-note p{margin:7px 0 0;color:var(--muted)}.legend{margin:-8px 0 18px;display:flex;gap:20px;color:var(--muted);font-size:11px}.dot{width:9px;height:9px;display:inline-block;margin-right:6px;border-radius:50%}.dot.green{background:var(--green)}.dot.amber{background:var(--amber)}.dot.red{background:var(--red)}.dot.gray{background:#aab4b9}.cert-state{display:flex;align-items:center}.icon-button{width:34px;height:34px;background:#f1f5f6;border:0;border-radius:8px;font-size:20px}.program-grid{grid-template-columns:repeat(3,1fr)}.program{padding:26px}.program>span{display:inline-block;padding:7px 9px;color:var(--blue);background:var(--blue-soft);border-radius:7px;font-size:10px;font-weight:800}.program h2{margin-top:20px}.program p{min-height:58px;color:var(--muted);font-size:12px;line-height:1.55}
@media(max-width:1100px){.metrics{grid-template-columns:repeat(2,1fr)}.form-grid.three{grid-template-columns:1fr 1fr}.program-grid{grid-template-columns:1fr}.data-table{min-width:720px}.table-card{overflow:auto}}
@media(max-width:780px){.login-screen{background:var(--navy-dark)}.login-panel{padding:30px 20px 60px;grid-template-columns:1fr}.login-copy h1{font-size:42px}.login-card{padding:28px}.sidebar{transform:translateX(-100%);transition:.2s}.sidebar.open{transform:none}.main{margin-left:0}.menu-toggle{display:block;background:none;border:0;font-size:22px}.topbar{padding:0 18px}.page{padding:24px 16px}.welcome{padding:28px;display:block}.welcome button{margin-top:24px}.metrics,.dashboard-grid,.form-grid,.form-grid.three,.diagnostic-grid,.detail-grid{grid-template-columns:1fr}.page-heading.split{display:block}.page-heading.split>.button{margin-top:18px}.profile>div:first-child{display:none}.legend{flex-wrap:wrap}.message-form{display:block}.message-form button{margin-top:8px}}

@media screen and (max-width:780px){
  html,body{width:100%;max-width:100%;overflow-x:hidden}
  body{-webkit-text-size-adjust:100%;text-size-adjust:100%}
  .app,.main,.page,.card,.page-heading,.dashboard-grid,.detail-grid{min-width:0;max-width:100%}
  input,select,textarea{min-width:0;font-size:16px}
  button,.button{max-width:100%;min-height:44px;white-space:normal;line-height:1.25}
  .toast{left:12px;right:12px;top:12px;max-width:none}
  .sidebar{width:min(86vw,310px);max-width:310px;padding:20px 14px;overflow-y:auto;box-shadow:16px 0 40px rgba(5,28,42,.28)}
  .sidebar nav{padding-top:16px}.sidebar nav button{min-height:46px}
  .topbar{height:68px;padding:0 12px;gap:10px}.topbar>div:first-of-type{min-width:0}.topbar>div:first-of-type span{display:none}.topbar>div:first-of-type strong{margin:0;max-width:45vw;overflow:hidden;font-size:15px;text-overflow:ellipsis;white-space:nowrap}
  .profile{gap:8px}.avatar{width:36px;height:36px;border-radius:10px;font-size:13px}.refresh-page{width:36px;height:36px;flex:0 0 36px}
  .menu-toggle{width:42px;height:42px;padding:0;flex:0 0 42px;border-radius:10px}
  .page{padding:18px 12px 36px}.page-heading{margin:2px 0 18px}.page-heading h1{font-size:26px}.page-heading p{font-size:13px;line-height:1.45}
  .welcome{min-height:0;padding:24px 20px}.welcome h1{font-size:27px}.welcome p{font-size:14px;line-height:1.45}.welcome .button{width:100%}
  .metrics{grid-template-columns:1fr 1fr;gap:10px}.metrics article{min-width:0;padding:14px;gap:10px}.metric-icon{width:38px;height:38px;flex:0 0 38px}.metrics small{font-size:10px}.metrics strong{font-size:21px}
  .recent-card,.quick-card,.diagnostic,.detail-main,.detail-side,.form-card{padding:18px}
  .card-head{gap:12px}.card h2{font-size:19px}.ticket-row{grid-template-columns:42px minmax(0,1fr);gap:10px}.ticket-row>.badge{grid-column:2;justify-self:start}.ticket-row strong{overflow-wrap:anywhere}
  .page-heading.split>.button{width:100%}.form-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.form-actions .button{width:100%;padding:10px 12px}
  .toolbar{padding:14px;align-items:stretch;flex-direction:column}.toolbar input,.toolbar select{width:100%;max-width:none}
  .table-card{width:100%;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}.data-table{min-width:680px}.data-table th,.data-table td{padding:11px 12px}
  .description{margin:18px 0;padding:15px;overflow-wrap:anywhere}.ticket-meta{flex-wrap:wrap}.message-head{gap:8px;flex-wrap:wrap}.message p{overflow-wrap:anywhere}
  .diag-actions,.certificate-connect{align-items:stretch;flex-direction:column}.diag-actions .button,.certificate-connect .button{width:100%}.certificate-connect{margin:12px;padding:18px}.certificate-choices{margin:0 12px 12px}
  .security-overlay{padding:10px}.security-dialog{width:100%;max-height:calc(100dvh - 20px);padding:22px;overflow-y:auto;border-radius:14px}.security-dialog h2{font-size:23px}
  .temporary-password-actions{display:grid;grid-template-columns:1fr;gap:8px}.temporary-password-actions .button{width:100%}#temporary-password-value{padding:13px;font-size:16px;overflow-wrap:anywhere}
}

@media screen and (max-width:480px){
  .login-brand{height:70px;padding:0 16px}.login-brand .brand-mark{width:40px;height:40px}.login-brand strong{font-size:17px}.login-brand span{font-size:9px}
  .login-panel{min-height:calc(100dvh - 70px);padding:18px 12px 32px}.login-copy{display:none}.login-card{width:100%;padding:22px 18px;border-radius:16px}.login-card h2{margin-top:18px;font-size:24px}.login-card>p{margin-bottom:22px}
  .metrics{grid-template-columns:1fr}.page{padding-left:10px;padding-right:10px}.form-actions{grid-template-columns:1fr}.form-actions .button{width:100%}
  .topbar>div:first-of-type strong{max-width:38vw}.data-table{min-width:620px}
}
.diag-help,.diag-ticket{margin:-5px 0 20px;padding:14px;border-radius:9px;font-size:12px;line-height:1.5}.diag-help{color:#76511a;background:#fff5df}.diag-help strong,.diag-ticket strong,.diag-ticket span{display:block}.diag-help ol{margin:8px 0 0;padding-left:20px}.diag-help li+li{margin-top:5px}.diag-ticket{color:#7f3030;background:#fdecec}.diag-ticket span{margin:5px 0 12px;color:#8e5959}.diag-ticket .button{width:100%}
.certificate-connect{margin:20px;padding:22px;display:flex;align-items:center;justify-content:space-between;gap:24px;color:#fff;background:linear-gradient(120deg,var(--navy),#1d5f7d);border-radius:11px}.certificate-connect .eyebrow{margin-bottom:7px;color:#9dd3ea}.certificate-connect h2{margin:0;font-size:20px}.certificate-connect p{max-width:660px;margin:7px 0 0;color:#d7e8f0;font-size:12px;line-height:1.5}.certificate-connect .button{flex:0 0 auto;background:#fff;color:var(--navy)}.certificate-choices{margin:0 20px 20px;display:grid;gap:8px}.certificate-choice{padding:15px;text-align:left;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:9px}.certificate-choice:hover{border-color:var(--blue);background:var(--blue-soft)}.certificate-choice strong,.certificate-choice span,.certificate-choice small{display:block}.certificate-choice span{margin-top:4px;color:var(--green);font-size:12px;font-weight:700}.certificate-choice small{margin-top:6px;color:var(--muted);font-size:11px;line-height:1.45}.certificate-empty{padding:16px;color:#8e5959;background:#fdecec;border-radius:9px;font-size:12px;line-height:1.5}
.login-security-note{margin-top:24px;padding:14px;color:#52636d;background:#eef5f7;border-radius:9px;font-size:11px;line-height:1.55}.otp-back{width:100%;margin-top:20px;text-align:center}.security-overlay{position:fixed;z-index:900;inset:0;display:grid;place-items:center;padding:20px;background:rgba(9,35,50,.72);backdrop-filter:blur(5px)}.security-dialog{width:min(100%,470px);padding:34px;background:#fff;border-radius:16px;box-shadow:0 28px 70px rgba(8,36,52,.3)}.security-dialog h2{margin:0;font-size:27px}.security-dialog>p{margin:10px 0 24px;color:var(--muted);line-height:1.55}.security-dialog label+label{margin-top:15px}